IPN, Delhi, India. Open 10-6pm

+91 9891296838 / 9811747774

Patient Rights

Patient rights encompass a set of fundamental entitlements designed to ensure that individuals receiving medical care are treated ethically, with dignity, and have a voice in their healthcare decisions. Some key patient rights include:

Right to access medical care

Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socioeconomic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations. All hospitals both in the government and in the private sector are duty bound to provide basic Emergency Medical Care to injured persons irrespective of paying capacity. So it is duty of the hospital management to ensure provision of such emergency care through its doctors and staff, provided promptly without compromising on the quality and safety of the patient.


  • Scheme is based on SECC data so all beneficiaries belong to socioeconomic status.
  • Post discharge feedback is taken from all beneficiaries by 24X7call centers about patients treatment & experience in hospital.- 14555/1800-111-565
Right to information

Every patient has a right to adequate relevant information about the nature, cause of illness, provisional / confirmed diagnosis, proposed investigations, risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process and it shall be explained at their level of understanding in language known to them.

Every patient and his/her designated caretaker have the right to complete information on the expected cost of treatment based on factual evidences. Patients and their caretakers also have a right to know the identity of various care providers and Doctors / Consultants who are primarily responsible for his / her treatment.


Patients are given cashless services under AB PM-JAY scheme. Consents are being uploaded on TMS portal by EHCPs, which include investigations, risks, benefits, complications & outcomes NHA’s claim adjudication team & Medical audit is monitoring the process and raising queries to hospitals if records are missing https://pmjay.gov.in/sites/default/files/ 2021-01/Claims-AdjudicationManual-2_0-final.pdf

In case of any grievance- Central System Grievance Redressal Management System (CSGRMS) http://cgrms.pmjay.gov.in/ or AB PMJAY National Help Line-14555/1800-111-565 can be reached 24*7

Right to records and reports

Patient’s or their authorized individuals have the right to access the original copy of their all medical records (during period of admission, preferably within 24 hours and after discharge, within 72 hours)and request to receive a copy of their clinical records.
The relatives / caregivers of the patient have a right to get discharge summary or in case of death, death summary along with original copies of investigations.


If patient is denied to access their medical records, complaints can be raised on Central System Grievance Redressal Management System (CSGRMS) http://cgrms.pmjay.gov.in/ or AB PM-JAY National Help Line14555/1800-111-565 or Email/Letter to NHA’s Public Grievance Officer.

Right to confidentiality, human dignity and privacy

All patients have a right to privacy and medical information of the patient given to a health care provider shall not be divulged to others unless the patient gives his consent to disclose such information to other.
Female patients have the right to presence of another female person during physical examination by a male practitioner.
The hospital management has a duty to ensure that its staff upholds the human & personal dignity, respecting special needs such as spiritual and cultural preferences of every patient in all situations. All records & data concerning the patient shall be kept restricted and insulated from data theft and leakage


NHA has constituted Data Privacy Committee and appointed one data safety officer for data privacy & safety. Reference: https://pmjay.gov.in/sites/default/files/2018-08/NHA-Data-Privacy-Policy.pdf

Right to second opinion

Patient has the right to a seek a second opinion on medical condition form a doctor or hospital of his/her choice. Doctors and the hospital must respect patient’s decision to seek a second opinion and shall provide all necessary records and information to the patients caregivers without any extra cost or delay


Beneficiary Self Help Portal & PMJAY Mobile App allows beneficiaries to find out their eligibility, nearest empanelled hospita if beneficiaries
want to visit another hospitals https://mera.pmjay.gov.in

Right to safety and quality care according to standards

Patient has the right to a seek a second opinion on medical condition form a doctor or hospital of his/her choice. Doctors and the hospital must respect patient’s decision to seek a second opinion and shall provide all necessary records and information to the patients caregivers without any extra cost or delay


AB PM-JAY has developed quality certification program, checklist and empanelment & de-empanelment guidelines to ensure safe & clean environment for patients https://pmjay.gov.in/sites/default/files/2020-06/Empanelment-and-Deempanelment-guidelines.pdf

Right to proper referral and transfer & continuity of care

A patient has the right to continuity of care and the patient and caregivers have the right to be informed by the hospital about any continuing health
care requirements following discharge from the hospital. They have to be provided with information and access on whom to contact in case of an emergency. In case of transfer & referral patient shall be given right explanation that justifies the transfer, as well as confirmation from the hospital receiving the patient about their acceptance of the transfer


All medical records are uploaded on TMS portal by EHCPs. NHA’s medical audit team has developed triggers & checklist for monitoring of
continuity of care and raising queries to empanelled hospitals if records are missing https://www.pmjay.gov.in/sites/default/files/2018-12/Fraud_Investigation_and_Medical_Audit_Manual.pdf

Right to informed consent

Every patient has a right that informed consent must be sought prior to invasive investigation/surgery (e.g. invasive investigation / surgery / chemotherapy) which carries certain risks. The patient or their family shall be explained about risks, benefits, and alternatives of a given procedure or intervention to enable them to make an informed decision about their care. Informed consent is both an ethical and legal obligation of medical practitioners and originates from the patient’s right to direct what happens to their body.


Consents are being uploaded on TMS portal along with other medical records by EHCPs. NHA’s claim adjudication team is monitoring the process and raising queries if consents are not being filled by hospitals. https://pmjay.gov.in/sites/default/files/2021-01/Claims-AdjudicationManual-2_0-final.pdf

Right to redress

Patient has the right to give feedback, make comments, or lodge complaints about the health care they are receiving or had received from a doctor or hospital and all complaints must be given a registration number and there should be a robust tracking and tracing mechanism to ascertain the status of the complaint resolution.
The patient/caregiver has the right to a fair and prompt redressal of his/her concern and every hospital has the duty to set up an internal redressal mechanism to address such complaints.
The patient in addition has the right to appeal to a higher authority in the health care provider organization and insist in writing on the outcome of the complaint


AB PM-JAY Central System Grievance Redressal Management System (CSGRMS) http://cgrms.pmjay.gov.in/  Email to NHA’s Public Grievance Officer
 AB PM-JAY National Help Line14555  Letter Addressing to Public Grievance Officer on official address of NHA

Responsibilities of patients and caretakers

Along with patient rights, patients & their caretakers shall follow their responsibilities so that doctors and nurses can perform their work satisfactorily. More Details

Contact Info

Basement-B-5-A, Ajit Singh House Building No.12, Yusuf Sarai, South Delhi,
New Delhi:110016 India.

M: +91 9811747774, 9891296838.
P / F: +91-11-26532129 / 26536398




Due to lack of Research in Developing countries like India and other Asian Countries these Medicines are not available for their Critical ill Patients. Our Network Helps the Patients/ Physicians/ Hospitals to access and procure these US and European FDA approved Medicines to Indian and other needy patients in Asia.

Query Form For Medications

Dear Mr. Neeraj Nagapal, Indian Pharma Network.
I would like to thank you for your outstanding serive in procuring drug. Vitarvi from InternationalMarket within a short span of time and at very good price.
Your dedication to work will result in increase of your client base. and we expect you to grow in futureif you deliver the same quality of work.

Dr Jayant Mudgal, Delhi

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Frequently Asked Questions

Learn How it Works!

About the Indian Pharma Network.

The INDIAN PHARMA NETWORK (IPN) ) is a Pharmaceutical company which facilitates patients, hospitals, clinicians and researchers in accessing products which are not available or approved in their home country.

What are your hours of working?

We operate on Monday to Friday from 9 am to 6 pm (Indian Standard Time) except on National Holidays (declared by Indian Government). However, we will receive your queries 24 x 7 and respond back immediately through mails once office reopens on next available working day. For otherwise urgent requirement, we can be reached through email urgent@indianpharmanetwork.co.in during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.

What is your office address and phone number and email ID?

Contact Address: Basement-B-5-A, A
jit Singh House Building No.12,
Yusuf Sarai, South Delhi,
New Delhi: 110049

Phone No.: +(91)-(11)-40584958
Mobile: (+91) 8750295029,9811747774
WhatsApp Number: 9811747774.

Email: legal@indianpharmanetwork.co.in
Time: Mon to Fri (11:00 to 16:00)

How do I contact?

There are several ways through which we can be contacted. Mobile: We can be reached on (+91) 8750295029,9811747774 ( 9am – 6pm IST, on working days) Email: Please send your enquires directly to info@indianpharmanetwork.co.in. We will respond within 1 working days after receiving your mail. Please mention your detail enquiry & contact details with ISD code in your email. For otherwise urgent requirement, we can be reached through email urgent@indianpharmanetwork.co.in during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.

Website: You can visit our website and fill in enquiry form mentioned on the website. We will respond within 1 working days after receiving your query form. Office: You can visit our office during working hours if you are in Delhi NCR. INDIAN PHARMA NETWORK (IPN)
Contact Address: 60/4, T&T House. Yusuf Sarai.
Inside Indian Oil Building Compound.
New Delhi:110016 (India)

Where can I buy medicine?

We can help you in connecting with suppliers who are authorized distributors for prescription medicines. We will also assist in delivering these medicines at your location using reliable courier/Air Freight companies.


  • Pharmacy is licensed.
  • Prescription is required.
  • Privacy policies protect personal information.
  • Personal/financial data transmission is encrypted
Is medicine available in India?

We deals in 2 category of Medication services Named – Patient medicine: There are some medicines which have been approved recently in USA or Europe but not yet approved in India or any other countries are not permitted to be imported or marketed commercially. These medicines are not available in India and can only be imported in particular country from USA/Europe for patient’s personal use. Indian Innovator Medicines: There are lots of medicines which are approved and available commercially in India. We assist in connecting with authorized suppliers to supply these medicines to needy patients from India.

Indian Pharma Network (IPN), New Delhi. India

Indian Pharma Network (IPN) is registered organisation in India, having highly qualified healthcare professionals of pharmaceutical Industry. Specialized in Oncology Products. Helped more than 6,000 patients. Registration Number : 07AAFFI2544E1ZO under GST Act.
Branch Offices in India : New Delhi | Bengaluru | Kolkata | Lucknow | Jaipur | Jodhpur.
Our Overseas Network UK | Russia | Brazil | Mexico | Germany | France| Italy | Spain | Japan | China| Australia | Brazil | Saudi Arabia | South Africa

Indian Pharma Network
60/4 1st Floor, T&T Building, Indian Oil Complex, Yusuf Sarai, Delhi 110016

Mobile / WhatsApp / Phone
M: +91 9811747774, 9891296838.
P: +91-11-26532129 / 26536398